Privacy Policy

1. Introduction & Overview

Welcome to FamilyRootsHub ("FamilyRootsHub.com", "we", "our", or "us"). We are committed to protecting your personal privacy when you visit our website, download our genealogy templates, subscribe to our newsletter, or purchase archival research guides.

This Privacy Policy explains what information we collect, how it is stored and processed, and your legal rights under applicable privacy legislation, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect information directly from you or automatically through your use of the website:

• Personal Information Provided Voluntarily: When you subscribe to receive our Free 4-Generation Starter Kit, contact our archival support team, or complete an order via Gumroad, we collect your name, email address, and any messages submitted.
• Payment & Transaction Information: All financial transactions and digital order processing are handled through third-party secure payment processors (e.g., Gumroad, Stripe). FamilyRootsHub never receives, handles, or stores your credit card numbers or banking credentials.
• Automatically Collected Technical Data: Like most websites, our web servers collect non-personally identifiable log files, including Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamps.

3. Cookies, Web Beacons & Advertising Partners

FamilyRootsHub uses standard browser cookies and local storage to preserve your preferences, remember modal interactions, and optimize website performance.

4. How We Use Your Information

We use the data we collect solely for lawful, legitimate purposes:

• To deliver requested digital genealogy PDF kits and starter files.
• To respond to your inquiries and offer genealogical customer assistance.
• To provide educational blog articles, methodology guides, and archival tips.
• To detect and prevent fraudulent transactions or security incidents.
• To comply with regulatory and legal obligations.

5. Data Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal email address or contact details to third parties. We may disclose data to trusted service providers who assist us in operating our website:

• Gumroad / Stripe: For secure digital checkout and file fulfillment.
• Hosting & CDN: For web page delivery and infrastructure stability.
• Legal Authorities: Only when required by law or to protect our legal rights.

6. GDPR & CCPA Rights

Depending on your geographic residency, you possess rights over your personal data:

• The right to request access to personal data we hold about you.
• The right to request that we correct inaccurate or incomplete data.
• The right to request deletion of your information from our email lists.
• The right to withdraw consent at any time without penalty.

To exercise any of these rights, please contact our privacy officer at privacy@familyrootshub.com.

7. Children's Online Privacy (COPPA)

FamilyRootsHub does not knowingly collect personally identifiable information from children under the age of 13. If you believe your child has submitted personal details on our site, please contact us immediately so we can promptly delete such records from our databases.

8. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us: